Refund Policy

New Users may receive access to a limited free trial before purchasing a paid plan. The current duration, usage allowance, and other conditions of the free trial are displayed within the Service. The purpose of the free trial is to give you an opportunity to evaluate the functionality and suitability of Intervix before purchasing a paid subscription. Unless explicitly stated otherwise, the free trial does not automatically result in a paid charge.

Because Users have an opportunity to evaluate Intervix through the free trial before purchasing, payments for paid subscription periods are generally non-refundable once the applicable paid period has begun, except as described in this Policy or where a refund is required by applicable law. We generally do not provide refunds solely because:

• you changed your mind after purchasing;
• you did not use or fully use your subscription;
• you forgot to use the Service during the paid period;
• you are dissatisfied with a particular AI-generated response;
• you obtained an interview or employment result different from what you expected;
• you no longer need the Service after purchasing it.

AI-generated content may vary in quality and accuracy, and no particular interview or employment outcome is guaranteed.

Unless otherwise clearly stated during checkout, paid Intervix subscriptions automatically renew at the end of each billing period. The applicable subscription price and billing period are shown before purchase. By purchasing a recurring subscription, you authorize the applicable subscription charge to be collected at each renewal until you cancel.

You may cancel your subscription at any time using the available Billing or subscription management functionality. Cancellation prevents future automatic renewal charges. Unless otherwise required by applicable law, cancelling does not immediately terminate an already-paid subscription period — you may continue using the applicable paid plan until the end of the current paid period. Cancellation does not automatically entitle you to a refund for the current or previous billing period.

You are responsible for cancelling a subscription before its next renewal if you do not wish to continue using the paid Service. A renewal charge is not automatically refundable solely because you forgot to cancel before the renewal date. However, we will consider requests where required by applicable law or where exceptional circumstances justify a refund.

To request a refund, contact us at [email protected] or through the Contact Us page available on our website. Please provide:

• the email address associated with your Intervix account;
• sufficient information to identify the relevant transaction;
• the reason for your refund request;
• any relevant details concerning a billing or technical problem.

Do not send us complete payment card details.

Purchases are processed through Paddle as Merchant of Record. Approved refunds are therefore processed through the applicable Paddle payment process and are normally returned to the original payment method. The time required for a refund to appear may depend on Paddle, your payment method, your bank, and other payment networks. Any timeframe displayed or communicated for a refund is an estimate rather than a guarantee unless applicable law requires otherwise.

If you believe you were charged incorrectly, we encourage you to contact us first so that we can investigate the issue. This does not limit any right you may have to contact your payment provider, Paddle, your bank, or another competent authority.

We may update this Refund Policy from time to time to reflect changes to the Service, billing practices, or applicable law. The latest version will be published on this page with an updated effective date. Changes will not reduce mandatory rights that apply to transactions completed before the change.

Website: https://intervix.ai. For refund or billing questions, contact [email protected] or use the Contact Us page available on our website.