Privacy Policy
Effective date: September 2, 2026
This Privacy Policy explains how Intervix collects, uses, stores, and shares personal data when you use the Intervix website and AI-assisted interview preparation service (the "Service"). The Service is operated under the Intervix brand by a business registered in Ukraine ("Intervix", "we", "us", or "our"). By using the Service, you acknowledge the practices described in this Privacy Policy.
Intervix is an online service operated by a business registered in Ukraine. Website: https://intervix.ai. Contact: [email protected].
Account information
Name, email address, hashed password, authentication provider identifiers, and account preferences and settings.
Authentication information
If you sign in using a third-party authentication provider such as Google, we may receive information that provider makes available to us, such as your name, email address, and provider-specific account identifier. We do not receive your Google password.
Billing and subscription information
Your selected plan, subscription status, transaction or subscription identifiers, billing period, payment status, and renewal or cancellation status. Payments are processed by Paddle, which acts as Merchant of Record for purchases made through Paddle Checkout. Paddle collects and processes payment information required to complete your transaction. Intervix does not directly store your complete payment card details.
Content you provide
Resumes and CVs, documents, interview questions, answers, text entered into the Service, audio or speech submitted to the Service, transcriptions, and other information you choose to provide. Some of this Content may contain personal information and may be transmitted to third-party AI or transcription providers when necessary to provide the functionality you request.
Technical information
IP address, browser type and version, operating system, device information, timestamps, request and error logs, and security-related information.
Usage information
Sessions, feature usage, AI requests, quota consumption, free-trial usage, subscription usage, and interactions with Service functionality.
Cookies and similar technologies
Cookies, local storage, and similar technologies necessary for authentication, security, preferences, and operation of the Service. Where applicable law requires consent for non-essential cookies or similar technologies, we will request consent before using them.
We use personal data where necessary to create and manage accounts; authenticate Users; provide the Service; process Content submitted by Users; generate AI-assisted suggestions, feedback, transcriptions, summaries, and other requested output; manage free trials, subscriptions, and usage limits; process and administer purchases and billing; provide customer support; communicate important Service or account information; detect fraud, abuse, and security threats; diagnose technical problems; maintain and improve reliability and functionality; comply with applicable legal obligations; and establish, exercise, or defend legal claims. We do not sell your personal data.
Contract — information necessary to create your account, provide requested Service functionality, administer your subscription, and otherwise perform our agreement with you.
Legitimate interests — where reasonably necessary to secure, maintain, troubleshoot, and improve the Service, prevent fraud or abuse, and operate our business, provided those interests are not overridden by your applicable rights.
Consent — where required, including for certain optional technologies or processing activities. Where processing is based on consent, you may withdraw consent subject to applicable law.
Legal obligations — where necessary to comply with applicable laws, lawful requests, regulatory requirements, or legal proceedings.
Intervix uses artificial intelligence services to provide features such as suggested answers, feedback, analysis, summaries, and related functionality. When you request these features, relevant Content may be transmitted to third-party AI model providers for processing. The information transmitted depends on the feature you use and the Content you provide. You should avoid submitting unnecessary sensitive personal information or confidential third-party information to the Service. AI-generated content may be inaccurate and should be reviewed before use.
We may share personal data with third-party service providers where reasonably necessary to operate the Service, including: payment services (Paddle, which processes purchases and acts as Merchant of Record for transactions made through Paddle Checkout); cloud infrastructure and hosting providers used to host and operate the Service and its databases; AI and transcription providers, to whom we may transmit relevant User Content where necessary to perform functionality requested by the User; authentication providers, such as Google Sign-In, with whom relevant account and authentication information may be exchanged where you choose third-party authentication; and technical service providers that assist with security, email delivery, monitoring, logging, analytics, or other technical operations.
We only share information where there is a legitimate operational, contractual, or legal reason to do so. We do not sell personal data to advertisers or data brokers.
Payments are handled through Paddle. When you purchase a paid plan, payment information is submitted to and processed by Paddle under Paddle's applicable privacy and payment terms. Intervix may receive transaction-related information from Paddle that is necessary to activate and administer your subscription, such as customer identifiers, transaction identifiers, subscription status, plan information, payment status, and renewal information. Intervix does not directly receive or store your complete payment card number.
Intervix and its service providers may process information in countries other than the country in which you live. This may include countries whose data protection laws differ from those in your jurisdiction. Where required by applicable law, appropriate safeguards will be used for international transfers of personal data.
We retain personal data for only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining account and transaction records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements. Retention periods may differ depending on the type of information and applicable legal requirements. When information is no longer required, we may delete or anonymize it. Some information may remain in backups for a limited period until those backups are overwritten or deleted according to our normal retention processes.
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption in transit, access controls, authentication mechanisms, and infrastructure security measures. However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.
Depending on your location and applicable law, you may have rights concerning your personal data, including the right to request access to your personal data; request correction of inaccurate personal data; request deletion of personal data; request restriction of certain processing; object to certain processing; request portability of certain data; withdraw consent where processing is based on consent; and lodge a complaint with an applicable data protection authority. These rights are subject to applicable legal limitations and exceptions.
To exercise a privacy right, contact us at [email protected] or use the Contact Us page on our website. We may need to verify your identity before completing a request.
You may request deletion of your account and associated personal data by contacting us. Certain information may be retained after account deletion where reasonably necessary to comply with legal obligations, maintain financial or transaction records, prevent fraud or abuse, resolve disputes, or establish or defend legal claims.
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe that a child under 16 has provided personal data to us, please contact us so that we can investigate and, where appropriate, delete the information.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. You should review the privacy policies of those services before providing personal information to them.
We may update this Privacy Policy from time to time to reflect changes to our Service, technology, service providers, business practices, or applicable law. The latest version will be published on this page with an updated effective date. Where required by applicable law, we will provide additional notice of material changes.
Intervix is an online service operated by a business registered in Ukraine. Website: https://intervix.ai. Email: [email protected]. You may also contact us through the Contact Us page available on our website.